F煙草商業(yè)公司IT運(yùn)維服務(wù)管理體系建設(shè)研究.pdf

1、廈門(mén)大學(xué)碩士學(xué)位論文F煙草商業(yè)公司IT運(yùn)維服務(wù)管理體系建設(shè)研究姓名：劉沙申請(qǐng)學(xué)位級(jí)別：碩士專業(yè)：工商管理（MBA）指導(dǎo)教師：孫見(jiàn)荊201105AbstractAbstractTomeettheflexibleandcomplexmarketingenvironmentFTobaccoCompanybringsintheITtechnologytealizetheinformatizationofoperationsandmanageme

2、ntAlong誦t11theconvenienceforcompanyorganization，italsoincreasesthepressureofITdepartmentbymakingthemhandlingIToperationsandmaintenancemanagementasdailywork、析tllmoreandmorecustomersandchangeableITservicerequestsThemosteme

3、rgencyproblemofITdepartmentis“howtomaintenancethegrowingITsysteminabetterwayinordertoke印itsafe，stable，dependableandfastresponseforservicerequestsConsideringtheproblemmentionedabove，thisessayadoptsthebasicconceptofITservi

4、cemanagementtoIToperationsandmaintenancemanagementbyusingITILflameItsuggeststhatFCompanyimprovesitsIToperationsandmaintenancemanagingskillsandservicingqllalitybytakingthemanagingsystem、析廿ltheprinciple“scientificstandard，

5、highlysynergy’AtfirstthisessayanalyzesITservicemanagementanditspresentapplicationsituationAccordingtothesituationofoperationsandmaintenancemanagementofFTobaccoCompany，theessayredesignstheorganizationalstructureandmanagin

6、gprocessofIToperationsandmaintenancemanagementItprovidestheconstructiveplansandmakesamainframeworkforIToperationsandmaintenancemanagementinformationsystemBesides，inthewayofquestionnaire，thisarticleofferstheeffectiveevalu

7、ationindexforIToperationsandmaintenancemanagingsystem，whichisusedtoevaluatesystem’SrationalityandworkingeffectivenessAttheend，thisessaymakesaprospectofthebenefititwillbringtothecompanycombiningtheevaluationindexandtheben